Frequently Asked Questions
1. What is virgin hair?
Virgin hair is chemically unprocessed human hair, which is collected from true donors (the donor could be Indian, Malaysian, Brazilian, etc). The virgin hair is hair that has not been altered by dyes, perms, bleaches, or harsh washes. We only use high quality virgin hair, which is better than the same grade hair in the market.
2. How many bundles do I need?
For average head size, here is my suggestion:
10”-16” 2 bundles
18”-22” 3 bundles
24”-30” 3 to 4 bundles
32”- 40” needs 4 to 5 bundles
3. What is the difference between the 3 different grades of hair bundles?
Regular grade- Average in thickness and density.
Regular plus grade- It is fuller than regular regular and top grades hair. The bundle has less short hair.
Top grade- Single donor. Can be bleached to #613. It is the coarser and the shinier than other hair.
4. What is the difference between a closure and a frontal?
A closure covers the top front part of your head. It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have. We carry 4" by 4", 5" by 5", 6" by 6" and 7" by 7" Closures. Our closures have Swiss brown lace, Swiss transparent lace and Swiss HD lace.
A lace frontal covers the entire front perimeter of your head from ear to ear. We carry 13" by 4", 13" by 6" Frontals. The versatility of frontals are endless because you are able to part it in any direction. Our frontals also have Swiss brown lace, Swiss transparent lace and Swiss HD lace.
5. Can I color the hair?
Yes, all of our hair can be colored. But we advise that you seek the help of a professional colorist for assistance.
6. Can they be straightened, curled?
You can use hair straightener or hair curler to restyle the virgin human hair .
However, don't do it too frequently, because the heat make the hair easily get dry and damaged.
7. Can I go swimming with my hair?
That’s the beauty of virgin hair! You may go into swimming pools and hot tubs and come out with natural, slick hair. We recommend wearing your hair down and to wash it afterwards to remove residual chemicals. Avoid salt water as salt de-moisturizes your hair and can lead to tangling. Braiding your hair and swimming in salt water is strongly advised against.
8. What is your payment terms?
We accept Western Union, Money gram, Bank Transfer and Paypal.
9. What do i have to pay for in terms of taxes, shipping. etc?
We pay for the shipping, but we are not responsible for taxes and customs duties of your country. Normally we write less value on the shipping invoice to avoid taxes and customs duties.
10. Are the cuticles intact and aligned in the same direction?
Yes, we supply 100% virgin hair, full cuticles and aligned in same direction.
11. How long does the hair last?
If you care it properly, regular and regular plus can last 1-2 years, top grade can last more than 2 years.
12. Can I cancel or make changes to an order?
Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed. We encourage customers to their order details carefully before submitting their order.
13. How often can I wash my hair?
Refer to the Hair Care Tips page.